RightNow . On Demand CX Software

Raised on the East Coast, Greg now calls Big Sky Country (Bozeman, Montana) home.

Distinctions

Inducted into the CRM Hall of Fame, 2007
Honorary Doctorate of Computer Science from MSU, 2007
Ernst & Young Entrepreneur of the Year, Pacific Northwest software category, 2003
Stevens Honor Award from Stevens Institute of Technology, 2003

Experience

Founded RightNow in 1997 and took the company public in 2004 with one of the year's most successful initial public offerings; RightNow stock rose 130 percent that year. RightNow has enjoyed continuous growth since inception. Today, 1,900 consumer-focused companies around the world count on RightNow to deliver superior customer experiences while simultaneously reducing operating costs. Greg also published, Eight to Great: Eight Steps to Delivering an Exceptional Customer Experience in 2008. Founded Brightwork, a pioneering developer of network management applications, in 1986. With 75 employees and software installed on more than 150,000 Novell systems worldwide, Greg sold the company to McAfee Associates in 1994. He was retained by McAfee to run its North American operation. Greg began his career at AT&T Bell Laboratories.

An industry leader and sought after speaker, Greg has been a guest lecturer at Harvard Business School, University of California, Berkeley, Stanford University , Cornell University, London School of Business, Manchester School of Business, and Warwick School of Business. He also delivered a commencement speech to the 2007 Montana State University graduating class.

A serial entrepreneur, Greg is the author of Bootstrapping Your Business: Start and Grow a Successful Company with Almost No Money. He founded Bootstrap Montana, a program to help entrepreneurs learn the principles of bootstrappingand provide micro-loans to rural Montana entrepreneurs (http://www.bootstrapmontana.org/).

Education

BE, Electrical Engineering
MS, Computer Science
Stevens Institute of Technology

Why Greg Is Proud Of RightNow

"Few things could be more important than how a company takes care of its customers. RightNow has improved the experience for over 4 billion customer interactions between our clients and their customers. This is truly worthwhile work."

Outside The Office

On weekends, Greg can be found outdoors on his John Deere tractor, fly fishing, or riding his horse in the mountains.

Holdings: 0 shares     View Transactions

Date	Type	Shares Traded	Price Range
Nov 24, 2008	Disposition (Non Open Market)	500,000	n/a
Nov 24, 2008	Acquisition (Non Open Market)	500,000	n/a
Nov 20, 2008	Disposition (Non Open Market)	500,000	n/a
Nov 20, 2008	Acquisition (Non Open Market)	500,000	n/a
Oct 31, 2008	Buy	45,000	6.47
Oct 30, 2008	Buy	45,000	6.21
Oct 29, 2008	Buy	45,000	6.01
Oct 28, 2008	Buy	45,000	6.01
Jun 24, 2008	Acquisition (Non Open Market)	544,265	n/a
Jun 24, 2008	Disposition (Non Open Market)	544,265	n/a
Dec 7, 2007	Automatic Sell	50,000	19.00
Dec 3, 2007	Automatic Sell	100,000	17.75 - 17.76
Nov 14, 2007	Disposition (Non Open Market)	3,800,000	n/a
Nov 5, 2007	Automatic Sell	25,000	19.10
Nov 2, 2007	Automatic Sell	75,000	19.00 - 19.10
Nov 1, 2007	Automatic Sell	100,000	19.02 - 19.43
Oct 12, 2007	Automatic Sell	25,000	17.00
Oct 11, 2007	Automatic Sell	25,000	17.10
Oct 9, 2007	Automatic Sell	50,000	17.01 - 17.03
Jul 25, 2007	Automatic Sell	50,000	17.00
Jul 24, 2007	Automatic Sell	25,000	17.00
Jul 17, 2007	Acquisition (Non Open Market)	186,665	n/a
Jul 17, 2007	Disposition (Non Open Market)	186,665	n/a
Jul 17, 2007	Disposition (Non Open Market)	455,735	n/a
Jun 15, 2007	Automatic Sell	50,000	17.14
Apr 12, 2007	Automatic Sell	10,000	17.10
Apr 11, 2007	Automatic Sell	90,000	17.00 - 17.25
Dec 7, 2006	Automatic Sell	25,000	17.50
Dec 6, 2006	Automatic Sell	75,000	17.55 - 17.75
Dec 5, 2006	Disposition (Non Open Market)	300,000	n/a
Dec 1, 2006	Disposition (Non Open Market)	300,000	n/a
Dec 1, 2006	Automatic Sell	100,000	16.25 - 16.29
Nov 2, 2006	Automatic Sell	50,000	15.40 - 15.45
Nov 1, 2006	Automatic Sell	50,000	15.51
Oct 6, 2006	Automatic Sell	25,000	15.85
Oct 4, 2006	Automatic Sell	50,000	15.02 - 15.02
Oct 3, 2006	Automatic Sell	25,000	15.10
Sep 12, 2006	Automatic Sell	100,000	15.25 - 15.50
Aug 31, 2006	Automatic Sell	50,000	15.35 - 15.40
Aug 30, 2006	Automatic Sell	50,000	15.10 - 15.19
Jul 17, 2006	Acquisition (Non Open Market)	179,713	n/a
Jul 17, 2006	Disposition (Non Open Market)	179,713	n/a
Jul 11, 2006	Automatic Sell	20,000	15.86 - 16.05
Jul 10, 2006	Automatic Sell	20,000	16.00 - 16.11
Jul 7, 2006	Automatic Sell	10,000	16.30
Jul 6, 2006	Automatic Sell	15,000	16.50
Jul 5, 2006	Automatic Sell	40,000	17.00 - 17.15
Jul 3, 2006	Automatic Sell	15,000	17.00
Jul 3, 2006	Disposition (Non Open Market)	20,000	n/a
Jun 7, 2006	Automatic Sell	20,000	15.50 - 15.75

Chief Operating Officer

Since starting with RightNow in 1999, Susan has overseen virtually every function in the organization ranging from human resources to sales to hosting. Susan is a fourth generation Montanan and is happy to be back living in her home state.

Experience

Susan joined RightNow as CFO in 1999 when the company's annual revenue was $2 million. Under Susan's guidance, the company completed its initial public offering in 2004 and in 2007 reported revenue of $112 million. Susan currently manages the company's global field operations through regional general managers and directs marketing, technology operations and development.

A 23-year veteran in corporate management, Susan has held a number of senior management positions at public companies including CFO at Powerhouse Technologies, where she was a key player in the organization's financial turnaround. She also has experience with Martin Marietta Astronautics Group and Ernst & Young.

Education

BS, Business
BA, Political Science
Montana State University

What Susan Has Learned At RightNow

"I have learned that in order to progress personally and drive significant business results, it is critical to be willing to look at all options and take risks."

Outside The Office

Susan can frequently be found cheering for her children at soccer, baseball, softball, volleyball or ski events. She is also on the MSU College of Business Advisory Board and the Bridger Ski Foundation Alpine Committee.

Holdings: 65,660 shares     View Transactions

Date	Type	Shares Traded	Price Range
Mar 6, 2009	Option Execute	35,660	0.45
Oct 9, 2008	Option Execute	10,000	0.45
Jan 4, 2008	Option Execute	10,000	1.50
Dec 3, 2007	Automatic Sell	12,000	17.76
Dec 3, 2007	Option Execute	12,000	0.45
Nov 5, 2007	Automatic Sell	12,000	18.60
Nov 5, 2007	Option Execute	12,000	0.45
Sep 4, 2007	Automatic Sell	12,000	15.00 - 15.01
Sep 4, 2007	Option Execute	12,000	0.45
Aug 8, 2007	Automatic Sell	12,000	15.00 - 15.01
Aug 8, 2007	Option Execute	12,000	0.45
Jun 4, 2007	Automatic Sell	12,000	15.75
Jun 4, 2007	Option Execute	12,000	0.45
May 8, 2007	Automatic Sell	12,000	15.00 - 15.03
May 8, 2007	Option Execute	12,000	0.45
Dec 1, 2006	Automatic Sell	6,000	16.51
Dec 1, 2006	Option Execute	6,000	0.45
Nov 1, 2006	Automatic Sell	6,000	16.47
Nov 1, 2006	Option Execute	6,000	0.45
Oct 2, 2006	Automatic Sell	6,000	15.52
Oct 2, 2006	Option Execute	6,000	0.45
Sep 1, 2006	Automatic Sell	6,000	15.21
Sep 1, 2006	Option Execute	6,000	0.45
Aug 29, 2006	Automatic Sell	3,732	15.00
Aug 29, 2006	Option Execute	3,732	0.45
Aug 28, 2006	Automatic Sell	2,268	15.00
Aug 28, 2006	Option Execute	2,268	0.45
Jul 3, 2006	Automatic Sell	6,000	16.26
Jul 3, 2006	Option Execute	6,000	0.45
Jun 1, 2006	Automatic Sell	6,000	16.22
Jun 1, 2006	Option Execute	6,000	0.45
May 1, 2006	Automatic Sell	6,000	18.74
May 1, 2006	Option Execute	6,000	0.45
Apr 24, 2006	Option Execute	10,000	0.45
Apr 3, 2006	Automatic Sell	6,000	15.83
Apr 3, 2006	Option Execute	6,000	0.45
Mar 1, 2006	Automatic Sell	6,000	16.24
Mar 1, 2006	Option Execute	6,000	0.45
Feb 21, 2006	Automatic Sell	6,000	16.25 - 16.36
Feb 21, 2006	Option Execute	6,000	0.45

Chief Financial Officer

Born and raised in Fort Benton "The Birthplace of Montana," Jeff is a true native of the state. After several years spent out of Montana, Jeff returned with his family to Bozeman.

Jeff is responsible for the company's finance organization. He joined RightNow in 1999 as controller, and a year later was promoted to vice president of sales operations and served in that role until April 2006, when he was promoted to vice president of finance and operations. In January 2008, Jeff was promoted to CFO of RightNow.

Previously Jeff was the controller for Powerhouse Technologies, a gaming technology company. He also has prior experience with PacifiCorp and KPMG and is a certified public accountant.

Education

BS, Accounting
Montana State University

Why Jeff Is Proud To Be A Part Of RightNow

"It's great to work with people who are so dedicated to our company's success. I'm proud of what our organization, especially in terms of our growth, has been able to accomplish."

Outside The Office

Jeff spends his free time staying active with his family, enjoying the outdoors, and traveling.

Holdings: 17,369 shares     View Transactions

Date	Type	Shares Traded	Price Range
Jan 29, 2008	Statement of Ownership	0	n/a

Chief Marketing Officer

Originally from Portland, Oregon, Jason lives with his wife and daughter in Montana's Gallatin Gateway.

Leads RightNow's global marketing efforts and is responsible for directing product marketing and management, as well as field and industry marketing, marketing communications, and corporate communications.

Instrumental in shaping RightNow's strategy, Jason played a pivotal role in transforming RightNow from a niche eService player into a publicly held company, now recognized as the industry's leading provider of on demand, consumer-centric CRM solutions.

Prior to joining RightNow in 2000, Jason held several positions at Intel Corporation, including product marketing, strategic planning, and management of OEM distribution channels.

Before his work at Intel, Jason served as director of internet marketing and business development at an online retailer, where he was also responsible for customer service and technology selection.

A frequently requested speaker, Jason has presented on the importance of delivering exceptional customer experiences at many conferences and events throughout the world. As a key spokesperson for RightNow, he's also been featured in numerous publications.

Education

General Management Program
Harvard Business School

BS, Engineering Physics
Northwest Nazarene University

Why Jason Is Proud To Work At RightNow

"RightNow is filled with people who love life and are passionate about everything they do, both personal and professional pursuits—from climbing mountains, volunteering in the community, or raising a family, to doing whatever it takes to make RightNow clients satisfied and successful."

Outside The Office

If Jason isn't inside working, he's outside taking advantage of Montana's beautiful seasons with his wife and friends. Whitewater rafting the Gallatin River in the spring. Mountain biking and backpacking in the summer. Fly fishing and archery hunting in the fall. And his personal favorite, skiing Big Sky's famous "cold smoke'" powder in the winter.

Holdings: 0 shares     View Transactions

Date	Type	Shares Traded	Price Range
Oct 26, 2007	Automatic Sell	6,413	20.00 - 21.00
Oct 26, 2007	Option Execute	6,413	1.50 - 4.50
Oct 25, 2007	Automatic Sell	208	19.00
Jun 7, 2007	Statement of Ownership	0	n/a

Vice President Of Legal And Risk Management, General Counsel, Secretary

Leads RightNow's legal, risk management, corporate services, and human resource initiatives.

Prior to joining RightNow in 2000, Alan was the senior vice president, legal and administration for Powerhouse Technologies and senior vice-president and general counsel of Anchor Gaming (NASDAQ:SLOT) after Anchor's acquisition of Powerhouse.

From 1994 to 1998, Alan was an Australian-based partner in Phillips Fox Lawyers, one of the largest law firms in the Asia Pacific basin, where he specialized in technology and health care clients.

Alan is a member of the Oregon State Bar, as well as the New South Wales and Victoria Bar in Australia.

Not your average lawyer, Alan's career started at the Monash University Centre for Human Bioethics studying legal and ethical issues related to medical technology; he was also the general manager of the State Intellectual Disability Services in Victoria, Australia.

Education

Arts and Law degrees
University of New South Wales, Australia

Master of Laws
London School of Economics and Political Science, London University

Why Alan Is Proud To Work At RightNow

"I like the intense focus on customer experience. Our staff feel better about themselves when they feel that their company mission is worthwhile and our employees are committed to the company vision."

Outside The Office

When not at corporate headquarters, Alan is enjoying all the outdoor fun Montana has to offer. Avid skiers and hikers, Alan and his family can often be found on some of Montana's most famous mountains. Music is also a large part of Alan's life; he plays piano every day.

Holdings: 0 shares     View Transactions

Date	Type	Shares Traded	Price Range
Oct 27, 2009	Sell	10,000	16.44
Jan 7, 2008	Option Execute	10,000	1.50
Sep 7, 2007	Automatic Sell	10,000	14.97
Sep 7, 2007	Option Execute	10,000	1.50
Jul 9, 2007	Automatic Sell	11,000	16.00 - 16.30
Jul 9, 2007	Option Execute	11,000	1.50
May 7, 2007	Automatic Sell	11,000	14.77 - 14.90
May 7, 2007	Option Execute	5,000	1.50
Mar 7, 2007	Automatic Sell	11,000	15.85
Mar 7, 2007	Option Execute	11,000	1.50
Jan 17, 2007	Automatic Sell	937	16.01
Jan 8, 2007	Automatic Sell	10,063	15.90
Jan 8, 2007	Option Execute	10,063	1.50
Dec 7, 2006	Automatic Sell	5,000	17.50
Dec 7, 2006	Option Execute	5,000	1.50
Nov 7, 2006	Automatic Sell	5,000	15.97
Nov 7, 2006	Option Execute	5,000	1.50
Oct 9, 2006	Automatic Sell	5,000	15.86
Oct 9, 2006	Option Execute	5,000	1.50
Sep 8, 2006	Automatic Sell	1,861	14.00
Sep 7, 2006	Automatic Sell	3,139	14.00 - 14.02
Sep 7, 2006	Option Execute	5,000	1.50
Aug 17, 2006	Automatic Sell	5,000	14.00
Aug 17, 2006	Option Execute	5,000	1.50
Jul 7, 2006	Automatic Sell	5,000	16.40
Jul 7, 2006	Option Execute	5,000	1.50
Jun 7, 2006	Automatic Sell	5,000	15.33
Jun 7, 2006	Option Execute	5,000	1.50
May 8, 2006	Automatic Sell	5,000	18.96
May 8, 2006	Option Execute	5,000	1.50
Apr 7, 2006	Automatic Sell	5,000	15.10 - 15.20
Apr 7, 2006	Option Execute	11,000	1.50
Mar 7, 2006	Automatic Sell	5,000	17.00
Mar 7, 2006	Option Execute	5,000	1.50
Feb 7, 2006	Automatic Sell	5,000	16.32
Feb 7, 2006	Option Execute	5,000	1.50

Chief Technology Officer And Vice President Of Development

Having grown up and worked on the east coast all his life, Mike jumped at the chance in 1998 to join an early stage Internet startup located in Bozeman, MT. Mike was the 7th RightNow employee and has led product development efforts since joining RightNow.

Experience

Leads RightNow's product design, development, and quality assurance for the company's on demand consumer-centric CRM solution. Under Mike's direction, RightNow's product line has grown to include 30 customer service and support, sales automation, marketing automation, feedback management and voice automation applications. He is responsible for the technical product and hosting architecture and is a key contributor to RightNow's strategic planning.

Prior to joining RightNow, Mike held several computer research and product development roles at AT&T/Lucent Technologies/Bell Labs Research. His background and expertise in large real-time systems and networks are reflected in RightNow's award-winning solutions.

At Bell Labs Research, Mike participated in the development of a first-generation DSL System, a breakthrough for high-speed consumer internet access over existing phone lines.

At Lucent, Mike was a lead architect in the redesign of AUDIX, the company's voice-messaging product. He also contributed to the introduction of several innovations in voice-message networking topologies, including the development of the AUDIX TCP/IP Networking Protocol, for which, Mike was the sole developer.

At AT&T, he was a principal architect of a client-server operations support system (the world's largest client-server deployment at the time) designed to accommodate 1,000 support technicians simultaneously.

Education

MS, Computer Science
Rutgers University

Why Mike Is Proud To Work At RightNow

"It's great to work with such a creative and smart group of people. Our dedication to help our customers succeed has been a large factor in the success of RightNow itself."

Outside The Office

Mike recharges his creative battery by spending time on horseback in Montana's backcountry. Mike is a Montana licensed guide and enjoys sharing his love for the outdoors with others.

Holdings: 189,638 shares     View Transactions

Date	Type	Shares Traded	Price Range
Jul 1, 2009	Option Execute	28,000	0.23
Jun 19, 2009	Automatic Sell	28,000	12.17
Jan 30, 2009	Option Execute	30,000	0.23
Jan 8, 2008	Option Execute	15,000	0.08 - 0.23
Aug 10, 2007	Option Execute	15,000	0.08
Dec 20, 2006	Automatic Sell	10,000	17.08
Dec 20, 2006	Option Execute	10,000	0.08
Nov 20, 2006	Automatic Sell	10,000	16.33
Nov 20, 2006	Option Execute	10,000	0.08
Oct 19, 2006	Automatic Sell	10,000	17.98
Oct 19, 2006	Option Execute	10,000	0.08
Sep 19, 2006	Automatic Sell	10,000	15.90
Sep 19, 2006	Option Execute	10,000	0.08
Aug 29, 2006	Automatic Sell	10,000	15.00
Aug 29, 2006	Option Execute	10,000	0.08
Jul 19, 2006	Automatic Sell	10,000	15.14
Jul 19, 2006	Option Execute	10,000	0.08
Jun 20, 2006	Automatic Sell	10,000	15.00
Jun 20, 2006	Option Execute	10,000	0.08
May 19, 2006	Automatic Sell	10,000	16.86
May 19, 2006	Option Execute	10,000	0.08
Apr 19, 2006	Automatic Sell	10,000	15.00
Apr 19, 2006	Option Execute	10,000	0.08
Apr 17, 2006	Option Execute	25,000	0.08
Apr 6, 2006	Option Execute	25,000	0.08
Mar 20, 2006	Automatic Sell	10,000	15.18
Mar 20, 2006	Option Execute	10,000	0.08
Feb 21, 2006	Automatic Sell	10,000	16.05
Feb 21, 2006	Option Execute	10,000	0.08

Chief Information Officer

Originally from Minnesota, Laef resided in Chicago for 21 years before moving to Bozeman, where he now lives with his wife and four children.

Experience

Laef oversees the strategy and vision for the company's on-demand hosting platform. As CIO, he is also responsible for information security and compliance, customer care operations, and internal systems management. He plays a key role as an external company spokesperson for RightNow hosted services.

Prior to joining RightNow, Laef was group vice president of global technology operations of Travelport and Orbitz Worldwide. In that role, he managed systems engineering and 24/7 operations capability for the company's global infrastructure which supported Orbitz, Cheaptickets and eBookers. While in this position, he led the successful transformation of the Orbitz search and booking technology into a multi-brand platform.

Laef has also served for several years as chief technology officer for cars.com and prior to that held several technology management positions in the financial services industry. His experience building and operating high volume transactional systems is reflected in RightNow's world-class technology operations.

Education

BA in Economics
Wheaton College

MBA
The University of Chicago Graduate School of Business

Why Laef Is Proud To Work At RightNow

"RightNow is a fascinating place to work because of its unique contrasts. We are globally focused, yet headquartered in Bozeman. We build world class enterprise software, yet deliver it on demand. I think of it as best-in-class technology in an area known for best-in-class fly-fishing."

Outside The Office

Although technology allows Laef to remain "online" even while floating the Yellowstone River, it is his passion for fly-fishing Montana's blue ribbon trout streams, snow skiing Bridger Mountain, camping in the wilderness and exploring "the last best place" with his family that keeps him working and playing hard.

Vice President And General Manager, Americas

Marcus has the unique distinction of being the very first RightNow employee. From the wide open Montana ranges to the hustle-and-bustle of London, Marcus has traveled the globe helping RightNow rocket from small start up to a publicly traded, leading on demand CRM software company. Currently Marcus lives in San Mateo with his wife and infant son.

Experience

As vice president and general manager, Americas, Marcus oversees all field-based operations in the Americas, including sales and professional services. He also serves on the company's executive management team.

Most recently Marcus served as vice president of RightNow's North American Western Region, which is the company's most successful region in the Americas, taking it from $1 million to $30 million in recurring revenue in just six years.

During his ten years at RightNow, Marcus launched the company's customer support and solutions consulting organizations. He also led the company's geographical expansion, assisting in opening the first international office in the United Kingdom, where he established a bi-lingual support center. Marcus served as the managing director of RightNow's United Kingdom office, leading sales and solutions consulting, customer support and professional services. Under his leadership, the region's revenue tripled.

Marcus also played four years of collegiate football at Montana State University as a wide receiver and punter.

Education

BA, Management Information Systems
Trinity College and University

Studied computer science, industrial and management engineering and business administration
Montana State University

Why Marcus Is Proud To Work At RightNow

"We are one off the few organizations that leads with asking customers to pilot our solutions and prove the value we will provide before making long term commitments. The people of our organization are the true difference that makes this a great place to work."

Outside The Office

Outside of the office you will find Marcus spending time with his family, teaching his son how to walk, or hitting the links on one of the many beautiful golf courses in the San Francisco Bay Area.

Vice President And General Manager Europe, Middle East, And Africa (EMEA)

Originally from South Africa, Joe recently became a United States citizen. He splits his time between a home in the Thames-side town of Marlow in the UK and a home in the San Francisco Bay Area.

Experience

Joe currently serves as EMEA general manager for RightNow and is responsible for leading business growth across RightNow's vertical markets, territories and partner channels. He joined RightNow in 2005 as vice president of voice solutions. In this position he spearheaded the company's voice-enabled CRM strategy and was responsible for directing technical development, product management and go-to-market strategies for all RightNow's voice software solutions.

Joe is the former CEO and general manager of Edify, a technology company that was acquired by Intervoice. Intervoice has since been acquired by Convergys. Under his guidance, Edify became one of the leading vendors in the multi-channel contact center market.

Joe has also held many other leadership positions in the technology industry. These include senior vice president of worldwide field operations for Auspex Systems and vice president of marketing for Unisys Corporation's UNIX Systems Division.

Education

MBL
University of South Africa
Bachelor of Commerce (Legal)
University of Witwatersrand (South Africa)

Why Joe Is Proud To Work At RightNow

"Too often companies make hollow promises to customers. It's a problem that's particularly endemic in the software industry – but not at RightNow. Having spent my entire career in the software industry, it's refreshing to be part of a company that actually delivers immediate and future benefits to its customers. Putting the customer first is part of our DNA and is possible because we have great people concentrated on taking pride in their work."

Outside The Office

Prior to his software career, Joe was a pro-soccer player in South Africa. Today, he maintains his interest in all sports; Joe is a keen golfer and has played many of the world's most famous golf courses. He and his wife are also season ticket holders for Stanford University's basketball and football teams.

Vice President And General Manager, Asia/Pacific

A fifth generation Montanan, Steve grew up in Bozeman where he now lives with his wife Cindy and four children David, Annie, Michael, and Caroline.

Experience

Steve joined RightNow in June 2000 and has held several executive leadership positions including vice president of customer delivery and vice president of North America sales. His current position as vice president and general manager in the Asia Pacific region has united his experience with Asian cultures and his vast knowledge of the software industry.

Steve spent 13 years at Procter & Gamble where he spent his first seven years managing operations in the United States. In 1991 Steve served the company abroad in their China office leading Procter & Gamble's business expansion in China and Hong Kong. He continued in this position for six years.

Steve pioneered the thinking around "zero contact resolution" as a way to improve customer service. He has a patent pending regarding a methodology he developed for monitoring customer experience and driving proactive care. As a key executive at RightNow, Steve has been featured in numerous publications including CIO and CRM Magazine.

Steve is also an active civic leader in his home state of Montana, and was asked and accepted to be a candidate for Lieutenant Governor in the 2008 Montana gubernatorial race.

Education

Institute for Productivity through Quality
Executive Training Program
University of Tennessee
BS in Chemical Engineering
Montana State University

Why Steve Is Proud To Work At RightNow

"Working along side passionate leaders who care about serving their customers around the world -- leaders who check their ego's in at the door, and put the greater good ahead of their own personal gain."

Outside The Office

Steve and his family are four season Montanans who enjoy fly fishing and backpacking in the summer, hunting in the fall, skiing in the winter and playing baseball in the spring.

Holdings: 7,782 shares     View Transactions

Date	Type	Shares Traded	Price Range
Oct 9, 2008	Option Execute	5,332	1.50
Oct 30, 2007	Sell	5,000	20.00
Oct 30, 2007	Option Execute	5,000	1.50
Jun 7, 2007	Statement of Ownership	0	n/a