RightNow . On Demand CX Software

Raised on the East Coast, Greg now calls Big Sky Country (Bozeman, Montana) home.

Distinctions

Inducted into the CRM Hall of Fame, 2007
Honorary Doctorate of Computer Science from MSU, 2007
Ernst & Young Entrepreneur of the Year, Pacific Northwest software category, 2003
Stevens Honor Award from Stevens Institute of Technology, 2003

Experience

Founded RightNow in 1997 and took the company public in 2004 with one of the year's most successful initial public offerings; RightNow stock rose 130 percent that year. RightNow has enjoyed continuous growth since inception. Today, 1,900 consumer-focused companies around the world count on RightNow to deliver superior customer experiences while simultaneously reducing operating costs. Greg also published, Eight to Great: Eight Steps to Delivering an Exceptional Customer Experience in 2008. Founded Brightwork, a pioneering developer of network management applications, in 1986. With 75 employees and software installed on more than 150,000 Novell systems worldwide, Greg sold the company to McAfee Associates in 1994. He was retained by McAfee to run its North American operation. Greg began his career at AT&T Bell Laboratories.

An industry leader and sought after speaker, Greg has been a guest lecturer at Harvard Business School, University of California, Berkeley, Stanford University , Cornell University, London School of Business, Manchester School of Business, and Warwick School of Business. He also delivered a commencement speech to the 2007 Montana State University graduating class.

A serial entrepreneur, Greg is the author of Bootstrapping Your Business: Start and Grow a Successful Company with Almost No Money. He founded Bootstrap Montana, a program to help entrepreneurs learn the principles of bootstrappingand provide micro-loans to rural Montana entrepreneurs (http://www.bootstrapmontana.org/).

Education

BE, Electrical Engineering
MS, Computer Science
Stevens Institute of Technology

Why Greg Is Proud Of RightNow

"Few things could be more important than how a company takes care of its customers. RightNow has improved the experience for over 4 billion customer interactions between our clients and their customers. This is truly worthwhile work."

Outside The Office

On weekends, Greg can be found outdoors on his John Deere tractor, fly fishing, or riding his horse in the mountains.

View Transactions
Date	Type	Shares Traded	Price Range
Nov 24, 2008	Disposition (Non Open Market)	500,000	n/a
Nov 24, 2008	Acquisition (Non Open Market)	500,000	n/a
Nov 20, 2008	Disposition (Non Open Market)	500,000	n/a
Nov 20, 2008	Acquisition (Non Open Market)	500,000	n/a
Oct 31, 2008	Buy	45,000	6.47
Oct 30, 2008	Buy	45,000	6.21
Oct 29, 2008	Buy	45,000	6.01
Oct 28, 2008	Buy	45,000	6.01
Jun 24, 2008	Acquisition (Non Open Market)	544,265	n/a
Jun 24, 2008	Disposition (Non Open Market)	544,265	n/a
Dec 7, 2007	Automatic Sell	50,000	19.00
Dec 3, 2007	Automatic Sell	100,000	17.75 - 17.76
Nov 14, 2007	Disposition (Non Open Market)	3,800,000	n/a
Nov 5, 2007	Automatic Sell	25,000	19.10
Nov 2, 2007	Automatic Sell	75,000	19.00 - 19.10
Nov 1, 2007	Automatic Sell	100,000	19.02 - 19.43
Oct 12, 2007	Automatic Sell	25,000	17.00
Oct 11, 2007	Automatic Sell	25,000	17.10
Oct 9, 2007	Automatic Sell	50,000	17.01 - 17.03
Jul 25, 2007	Automatic Sell	50,000	17.00
Jul 24, 2007	Automatic Sell	25,000	17.00
Jul 17, 2007	Acquisition (Non Open Market)	186,665	n/a
Jul 17, 2007	Disposition (Non Open Market)	186,665	n/a
Jul 17, 2007	Disposition (Non Open Market)	455,735	n/a
Jun 15, 2007	Automatic Sell	50,000	17.14
Apr 12, 2007	Automatic Sell	10,000	17.10
Apr 11, 2007	Automatic Sell	90,000	17.00 - 17.25
Dec 7, 2006	Automatic Sell	25,000	17.50
Dec 6, 2006	Automatic Sell	75,000	17.55 - 17.75
Dec 5, 2006	Disposition (Non Open Market)	300,000	n/a
Dec 1, 2006	Disposition (Non Open Market)	300,000	n/a
Dec 1, 2006	Automatic Sell	100,000	16.25 - 16.29
Nov 2, 2006	Automatic Sell	50,000	15.40 - 15.45
Nov 1, 2006	Automatic Sell	50,000	15.51
Oct 6, 2006	Automatic Sell	25,000	15.85
Oct 4, 2006	Automatic Sell	50,000	15.02 - 15.02
Oct 3, 2006	Automatic Sell	25,000	15.10
Sep 12, 2006	Automatic Sell	100,000	15.25 - 15.50
Aug 31, 2006	Automatic Sell	50,000	15.35 - 15.40
Aug 30, 2006	Automatic Sell	50,000	15.10 - 15.19
Jul 17, 2006	Acquisition (Non Open Market)	179,713	n/a
Jul 17, 2006	Disposition (Non Open Market)	179,713	n/a
Jul 11, 2006	Automatic Sell	20,000	15.86 - 16.05
Jul 10, 2006	Automatic Sell	20,000	16.00 - 16.11
Jul 7, 2006	Automatic Sell	10,000	16.30
Jul 6, 2006	Automatic Sell	15,000	16.50
Jul 5, 2006	Automatic Sell	40,000	17.00 - 17.15
Jul 3, 2006	Automatic Sell	15,000	17.00
Jul 3, 2006	Disposition (Non Open Market)	20,000	n/a
Jun 7, 2006	Automatic Sell	20,000	15.50 - 15.75

Gregory M. Avis has served on our board of directors since December 2000. Mr. Avis has been a founding managing director of Summit Partners, a private equity and venture capital firm, since 1990. Mr. Avis also serves on the board of directors of Ditech Communications Corporation, a telecommunications products developer, and serves on the board of directors of several privately held companies. Mr. Avis holds a B.A. degree, cum laude, in political economy from Williams College and an M.B.A. degree with Distinction from Harvard University.

Holdings: 15,000 shares     View Transactions
Date	Type	Shares Traded	Price Range
Sep 6, 2006	Buy	15,000	13.98 - 14.45

William J. Lansing has served on our board of directors since April 2000. He is now CEO, President and Director of InfoSpace, Inc., a developer of metasearch products. Mr. Lansing was Chief Executive Officer, President and a director of ValueVision Media, Inc., a direct marketing company from December 2003 to October 2007. Mr. Lansing was a general partner of General Atlantic Partners, LLC, a private equity investment firm, from 2001 to December 2003. From 2000 to September 2001, Mr. Lansing was the Chief Executive Officer and a director of NBC Internet, Inc., an Internet portal company. From 1998 to March 2000, Mr. Lansing served in various positions for Fingerhut Companies, Inc., a direct marketing company, including President and Chief Executive Officer. From November 1996 to May 1998, Mr. Lansing served as Vice President of Corporate Business Development for General Electric Corp. and was a member of General Electric's Corporate Executive Council. From January 1996 to October 1996, he served as Chief Operating Officer of Prodigy, Inc., an online service company. From 1986 through 1995, Mr. Lansing was first an associate and later a principal at McKinsey & Co., a management consulting company. In addition to serving on the board of directors of InfoSpace, Mr. Lansing serves on the board of directors of Digital River, Inc., an electronic commerce solutions provider and Fair Isaac Corp., a decision analytics company. Mr. Lansing holds a B.A. degree in English from Wesleyan University and a J.D. degree from Georgetown University.

Holdings: 230,333 shares     View Transactions
Date	Type	Shares Traded	Price Range
Oct 28, 2009	Sell	13,333	15.75
Oct 28, 2009	Option Execute	13,333	10.50
Mar 6, 2009	Buy	30,000	6.43
Nov 25, 2008	Buy	20,000	7.03
Oct 28, 2008	Buy	22,000	5.97
Feb 8, 2008	Acquisition (Non Open Market)	50,000	10.99

Allen Snyder brings 30 years of high tech management experience to the RightNow board of directors. Snyder is currently the CEO and a director of Aepona, the leading supplier of telecom service layer products and solutions.

A telecom and IT industry veteran, Snyder was the president and chief executive officer of Carrier Access Corporation. Snyder also served as chief operating officer for Openwave Systems, Inc. In his role at Openwave Systems, Snyder was responsible for all product development and customer facing operations. His oversight included worldwide sales, partnerships, product strategy, product development, and service and support for 1000 of the company's 1400 employees.

Before joining Openwave, Snyder served as senior vice president of Oracle Support Services, Americas which included sales, service delivery and business management for approximately $1.8 billion of support services business. Before Oracle, he was vice president of operations, Worldwide Customer Services at Digital Equipment Corporation.

Snyder received an associate degree in electrical engineering from the Community College of USAF, and an Executive Management Development Certificate from Northeastern University.